Privacy Policy

Last updated: December 2025

The Let Go Room respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website, purchasing digital products, or booking services with us, you consent to the handling of your personal information as described in this policy.

1. Who we are

The Let Go Room provides meditation recordings, digital resources, and wellbeing-focused services intended to support relaxation, self-reflection, and personal growth.

If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: theletgoroom@gmail.com

2. What personal information we collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Booking and appointment details

  • Purchase history

  • Communications you send to us

We do not knowingly collect sensitive health information unless you voluntarily provide it as part of an enquiry or booking.

3. How we collect personal information

We collect personal information when you:

  • Make a purchase through our online store

  • Book a service or appointment

  • Subscribe to our mailing list

  • Contact us via email or website forms

  • Interact with our website or services

Information is collected directly from you or through our service providers (such as payment processors and booking platforms).

4. How we use your personal information

We use your personal information to:

  • Deliver digital products and services

  • Process payments and bookings

  • Communicate with you about purchases or appointments

  • Provide customer support

  • Send optional marketing communications (where consent has been given)

  • Comply with legal and accounting obligations

We do not use your information for automated decision-making or profiling.

5. Disclosure of personal information

We do not sell or rent your personal information.

Your information may be shared only with trusted third-party service providers where necessary, including:

  • Payment processors (e.g. Stripe, PayPal)

  • Website and e-commerce platforms (e.g. Squarespace)

  • Scheduling and booking systems (e.g. Acuity Scheduling)

These providers handle your information in accordance with their own privacy policies and applicable laws.

We may also disclose personal information if required by law.

6. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Personal information is stored using secure systems provided by our website, payment, and scheduling platforms. While we take reasonable precautions, no method of transmission or storage is completely secure.

7. Accessing and correcting your information

You may request access to the personal information we hold about you, or request that it be corrected if inaccurate.

You may also request deletion of your personal information. Where possible, we will delete or anonymise your data, except where we are legally required to retain records for tax, accounting, or compliance purposes.

Requests can be made by contacting us at theletgoroom@gmail.com.

8. Marketing communications

If you subscribe to our mailing list, you may receive occasional updates or offerings from The Let Go Room.

You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

9. Cookies and website analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site.

These tools may collect anonymous usage data such as pages visited or time spent on the site. You can control cookie settings through your browser preferences.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The most current version will always be available on our website.

11. Contact us

If you have any questions or concerns about how your personal information is handled, please contact us at: theletgoroom@gmail.com